Default for Billing Contact should NOT be main customer. | Voters

Default for Billing Contact should NOT be main customer.

Front Office

We have always setup a customer and then added new contacts as new orders were placed. The original customer does not have anything to do with billing. It now defaults to that being the billing contact and sometimes that person is not even at the company any longer. We should be able to CHOOSE if we want to add a billing contact. Otherwise it should be the person who placed the order by DEFAULT, not selected.

December 19, 2024

Linda Bruno

PLEASE FIX THIS!!! I have once again sent an invoice to the wrong person. The billing contact should never default to the original contact. This is causing me customer service issues.

Rachel Oneida

Commenting on this again BEGGING to get this it updated!!! 
Since this issue is not fixed we accidentally emailed a "Payment Reminder" message to the wrong person (the first person listed on the school customer profile). It caused a BIG issue since the person who placed the order said we involved people NOT associated with their order, even though it was on accident!
We continue to have billing issues ever since this feature was changed. Just TOGGLE OFF the automatic billing contact, so we can control it and turn it on for specific computer profiles that have an AP account. Out of the thousands of customer profiles there's such a small number that have an AP address to pay for everything. Otherwise billing should ALWAYS be auto default to the customer on that invoice. 
PLEASEEEEE

Jeffrey Padham

Agreed. The Billing Contact should be a checkbox, not a mandatory radio button.

Jared Percifull

100% agree

Rachel Oneida

YES we have had so many customer/invoice issues with this update! There's only a handful of company accounts where we can actually utilize the "billing contact" feature, otherwise individuals from one company are placing their separate orders and handling payment on their own company cards. We really need this feature turned off on all customer profiles, then we can toggle it "On" for that specific profile if there's one person handling all the billing for that group/company. Pleaseeee!!

Reprographic Arts- CaSandra

agree! This made for a very stressful few weeks as we were unsure why we had so many past due payments. We had to go in and send the bills to the correct individuals.