Invoice Owner Email for Messages
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Lindsey Shinn
As a part of the creative/production team, I use messages to have conversations attached to invoices between myself and the invoice owner/sales rep. It would be nice to have their email attached on the dropdown so I can choose them instead of having to type in their email each time. I don't want to add them as a contact for the company, that would cause confusion.
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Linda Bruno
WARNING
- Be aware that emails between you and the invoice owner/sales rep can be sent to the customer allowing them to view your private discussions. This is a reply from Printavo from a ticket I had where this happened:
"It was reiterated by the team that the messaging section of Printavo was designed to allow messaging between the invoice owner and the customer. That is why the message will default back to the customer. They also advised that it was not designed to be used for messaging between Printavo Users.
If you want to reply to your coworker from any message that is generated from Printavo, you'll need to delete the email address and enter your recipient's email address."
(Note that this happened even after the customer email address was removed from the email and the co-worker email was manually entered. The customer still received a copy of the email!!)