Yona
complete
Refunds have been added to Printavo for the new embedded payments platform.
M
Michael Chong
urgently needed.
D
Deanna Smith
Hey Printavo - so excited to see this one on the agenda! We really need it. :) Just putting some thoughts out there on the planning around this - how will this affect old balances/refunds and how they might sync over to QBO? We've had to create our own bag of tricks at our shop to make refunds work for us....so if things automatically started syncing over without our permission, it could be really awful for our QBO. I'm open to suggestions to make this work - maybe I need to create a new status that won't sync certain jobs for me. Idk - just throwing this out there. Thanks!!
Yona
Deanna Smith: Hi Deanna, thanks for your question. QBO sync for refunds is in the works. Once we implement this feature, it will only sync over official refunds that happen through the new refund button. Anything you've done via a bag of tricks will remain the same as before, but if you want to be sure, just let me know what your process has been for refunds so I can assure you that we won't affect your prior refunds. Feel free to email me directly at yona@printavo.com Thanks!
A
Abby McDowell
in progress
We are currently developing the ability to Refund payments within Printavo! Stay tuned :)
E
Eric Carnell
Abby McDowell: 🙌
K
Kristin Luse
Is there anything in the works to fix this? Comments are right, our accounting using Printavo is unreliable.
D
Dominic Tancredi
Yes! So bummed this doesn't exist yet. Seems like a basic functionality.
J
John Currier
You can record a negative payment in Printavo, but Printavo will completely ignore it. Printavo does not do simple math. Printavo ignores refunds (negative payments) in their addition to calculate "Paid." So if you took in $30 and refunded $10 the Paid amount would be...$30. What????
Printavo displays overpayments as "Amount Outstanding" = $0, which it is not. (Should be a negative number.)
These simple addition problems make Printavo balances unreliable.
J
John Currier
"Refunds" is complete, but did not address any of the above, unless maybe if you do a refund through Printavo Payments (I assume, since we haven't done one yet, but are using Payments). But it shouldn't matter which payment system you use to get simple math to work.
J
Judy Grimes
We should be able to track our refunds as well as remaining credits. Leaving this in the hands of the sales person is not an option.
K
Kristin Luse
Yes please, I've had all different kinds of reasons for having to credit a customer.
D
Dawn Moen
Totally agree. I would like to see a pop up reminder when entering a new order and the customer has remaining credit.
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