Ideas & Suggestions

It would be nice to schedule automations. Often, I work late hours, and I create messages via automation but want it to be sent during normal business hours. Not having to come back at 8AM to complete the task would be a tremendous time saver.

Have the customers credit card on file so I can automatically charge after 30 days or when authorized by customer. Same idea for Echeck etc.

This is a basic function - we need to be able to cancel and refund ONE item from a merch store order, without having to cancel whole order and make customer submit it again.

We have a few webstores that are open year round and people order at will. Would be awesome if there was some sort of notification option for these stores so we can tell when we get an order. None of us seem to be able to remember to check all 6 stores daily and orders are missed or made twice.

Hello I think I saw this already but want to contribute anyways. Unfortunately all everybody types in phone numbers differently. Many times when asking a customer for their number, I am unsure how someone else typed it in. Having the only way to enter a phone number so it can always be searched the same way would be awesome. ___-___-____ being the standard field would make it easier to search when other people entering.

A more intelligent predictive search function is more and more necessary for us all of the time. Having to hit the exact spelling of names/keywords is a thing of the past online, unless you're logged into Printavo.

We send a formal "invoice" through the messages option at the conclusion of each order. Most of our customers are larger companies that have an AP department or billing email address. This is more often than not someone different from the contact we are working with. Currently, Printavo allows us to check the "Send copy" button and get a copy from Printavo sent to us. Is it possible for Printavo to create an option within each customer profile to enter an AP contact and email address? Could this coincide with an additional button through the messages feature that would allow us to copy the AP email address when we send the invoice?

I would like to send a customer a statement showing only their open invoices. It could be similar to the Customer Public Profile email but would have accounting terminology, only include unpaid orders and show the total owed which is already available for us to see. This would be much more beneficial to my company than the current public profile.

When I create the shipping labels they should print all at once automaticly instead on me having to print them one at a time

If we could highlight the nickname, or flag the quote with a red exclamation point under the nickname, that would help production see rush orders